These Terms & Conditions govern your use of the Signature Custom website and the purchase of products from Signature Custom.
By accessing this website and/or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, you must not use this website.
These Terms operate in accordance with the Australian Consumer Law and do not exclude any rights that cannot be lawfully excluded.
Signature Custom is a sole trader business operating in Victoria, Australia.
All references to “we”, “us”, or “our” refer to Signature Custom.
All content on this website, including but not limited to designs, layouts, graphics, text, product images, branding, logos, and digital proofs, is the property of Signature Custom and is protected under Australian intellectual property laws.
You must not:
Republish material from this website
Sell, rent, or sub-license website content
Reproduce or exploit material for commercial purposes
Modify or alter our designs
Copy our invitation layouts or wording templates for commercial use
All custom designs remain the intellectual property of Signature Custom unless otherwise agreed in writing.
We reserve the right to display completed designs for portfolio and marketing purposes unless the customer expressly requests confidentiality in writing prior to production.
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel any order at our discretion prior to proof approval, including where:
Incorrect pricing has been displayed
Fraud or unauthorised activity is suspected
Product availability is affected
Prices are subject to change without notice.
An order is not confirmed until payment is received and written confirmation is issued.
Payments must be made via the methods specified on our website.
We currently accept PayPal and approved payment methods displayed at checkout.
We do not store full credit card details.
You agree to provide accurate billing information and authorise payment for the total order amount.
Chargebacks initiated without first contacting us to resolve a genuine issue may be disputed with supporting documentation, including proof approvals and production records.
All products are made-to-order.
You are solely responsible for reviewing and approving all proofs before production.
Approval of a proof constitutes confirmation that:
All spelling, grammar, and wording is correct
All names, dates, and event details are accurate
Layout and formatting are acceptable
The design is production-ready
Once proof approval is provided, changes may incur additional charges and may extend production timelines.
Signature Custom is not responsible for errors present in an approved proof.
Production timeframes commence only after:
Full payment is received
Final proof approval is provided
Estimated production and shipping timeframes are provided as guides only.
Customers are responsible for placing orders well in advance of event dates.
We are not liable for event disruption arising from:
Late ordering
Delayed proof approvals
Courier delays
Supplier disruptions
Circumstances beyond our reasonable control
Risk of loss or damage passes to you once the order is delivered to the carrier.
We are not responsible for delays caused by third-party couriers.
Incorrect delivery details provided by the customer may result in additional fees for redelivery.
Refunds and returns are governed by our Refund & Return Policy.
Due to the custom nature of our products, change-of-mind refunds are not available.
Nothing in these Terms excludes rights available under the Australian Consumer Law.
Due to variations in monitor displays, printing processes, paper stock, lighting, and materials, minor differences in colour, tone, or texture may occur.
Such variations are inherent to print production and do not constitute defects.
To the maximum extent permitted by law:
Our liability is limited to the value of the goods supplied.
We are not liable for indirect, consequential, incidental, or special damages, including event-related losses not caused by our negligence.
We are not liable for loss of profits, business interruption, or reputational damage arising from product use.
Nothing in this clause excludes liability that cannot be excluded under Australian Consumer Law.
We are not liable for failure or delay in performance due to events beyond our reasonable control, including but not limited to:
Natural disasters
Transport disruptions
Government restrictions
Supplier failures
Technical outages
Pandemic-related disruptions
You must not:
Use this website for unlawful purposes
Attempt to interfere with website security
Upload malicious code
Attempt unauthorised access to systems
We reserve the right to suspend access where misuse is detected.
Your use of this website is also governed by our Privacy Policy.
These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
We may amend these Terms & Conditions at any time.
The version published on our website at the time of purchase will apply to your order.
For all enquiries regarding these Terms & Conditions, please contact:
