Effective Date: [25/02/26]
Signature Custom (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website or purchase our products.
Signature Custom is a sole trader business operating in Victoria, Australia.
For privacy enquiries, please contact:
Email: invites@signaturecustom.com.au
We may collect the following types of personal information:
Full name
Email address
Phone number (if provided)
Billing and shipping address
Order details and customisation information
Names of couples and guests (if provided)
Event dates
Wording and design preferences
Files and content submitted via email
Payments are processed via third-party providers (e.g. PayPal). We do not store full credit card numbers.
If analytics, advertising pixels or similar technologies are implemented in future, we may collect:
IP address
Browser type
Device information
Pages visited
Referral source
We collect personal information when you:
Place an order via our website (WooCommerce)
Contact us via email
Provide customisation details
Submit payment via PayPal or other payment providers
Interact with our website
We use your personal information to:
Process and fulfil your orders
Create customised wedding invitations and products
Communicate with you about your order
Provide customer support
Improve our website and services
Comply with legal and taxation obligations
We do not sell or rent your personal information.
We may disclose your information to:
Payment processors (e.g. PayPal)
Website hosting providers (e.g. IONOS)
Cloud storage providers (e.g. Google services)
Printing service providers (for production purposes only)
Shipping carriers (when applicable)
Government authorities where required by law
Some of these service providers may store or process data outside Australia, including in the United States and other jurisdictions.
We take reasonable steps to ensure third-party providers handle personal information in accordance with applicable privacy standards.
Due to the use of third-party service providers (including hosting, payment processing, and cloud email services), personal information may be stored or processed overseas.
By using our website, you acknowledge that overseas disclosure may occur.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
SSL encryption on our website
Secure WooCommerce configuration
Password-protected devices
Two-factor authentication on email accounts
Restricted access (sole trader only)
Secure cloud storage
We retain personal information only for as long as necessary to:
Fulfil your order
Maintain business records
Comply with legal or taxation obligations
Custom design files and correspondence may be retained for record-keeping and customer service purposes unless deletion is requested and lawful to comply.
You may request:
Access to the personal information we hold about you
Correction of inaccurate information
Deletion of your personal information (subject to legal obligations)
To make a request, please contact us via email.
If you believe we have breached the Australian Privacy Principles, you may contact us in writing at the email listed above.
We will respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
In the event of an eligible data breach, we will comply with our obligations under the Notifiable Data Breaches scheme and notify affected individuals and the Office of the Australian Information Commissioner where required by law.
If analytics tools, advertising pixels (e.g. Meta Pixel), or email marketing systems are implemented in the future, this Privacy Policy will apply to the collection and use of such information.
Users may manage cookies through browser settings.
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised effective date.
