Yes. Every invitation is made to order.
You can customise wording, names, dates, layout formatting, and select finishes available within your chosen design. If you have a specific request, our team will advise what is possible.
You will receive a digital proof before production. This is your opportunity to review every detail carefully.
Once approved, production begins. Any errors present in the approved proof cannot be corrected without a reprint.
We strongly recommend reviewing your proof multiple times before approving.
Yes. We offer sample options so you can experience the paper quality, finish, and craftsmanship before committing to your full order.
Once your final proof is approved, production typically takes 20–30 business days, unless otherwise advised.
We recommend placing your order well in advance of your required date to allow for proofing, production, and shipping.
However rush order can be done for additional cost.
Depending on capacity, we may be able to prioritise urgent orders. Please contact us prior to placing your order to confirm availability.
Additional fees may apply.
• Standard Shipping: approximately 2–7 business days
• Express Shipping: 1–3 business days (location dependent)
Tracking details are provided once your order ships.
Once your order leaves our studio, delivery timeframes are controlled by the carrier.
While delays are uncommon, they can occur due to weather, peak seasons, or customs processing. We recommend allowing buffer time before your event date.
Colours may appear slightly different in print compared to digital screens due to monitor settings and print processes.
Minor variations are normal in professional printing and are not considered defects.
We specialise in premium-grade materials selected for luxury events. Paper weights and finishes are clearly outlined in each product description so you know exactly what you are receiving.
Orders may be cancelled within 24 hours of placement, provided production has not commenced.
After this period, cancellations are not possible as materials and custom work begin promptly.
Because all products are custom-made, we do not offer refunds for change of mind or approved proof errors.
However, if your order arrives with a verified manufacturing defect or production error caused by us, we will assess and offer a replacement or refund in accordance with Australian Consumer Law.
If your order arrives damaged or defective, please contact us within 7 days with photographic evidence.
We will review and provide an appropriate solution where required.
We understand that wedding stationery is deeply personal and important.
That’s why:
• You approve your design before production
• We use premium materials
• Every order is quality-checked before dispatch
• We are available to assist throughout the process
Our goal is to make this part of your wedding planning seamless and refined.
If you need assistance, our team is here to help.
Email: [Insert Email]
Website: https://signaturecustom.com.au
